Submit a support request

Support requests are submitted to the provider contact. This action is for a specific service or device, the support request is not a generic incident ticket. To configure the Issue Types and Priority, see Modify issue types and Modify priorities.

1. Click Action beside the service or asset you want to submit a support request for.
2. Select Support. The Support pop-up opens.
3. Review the instructions then click Continue.
4. Select the Issue Type.
5. Enter the Issue Description.
6. Select the Priority.
7. Click Next.
8. Enter a Due Date.
9. Enter Special Instructions (optional).
10. Click Next.
11. Review the support request and select the Acknowledgment statement.
12. Click Submit Request.